01
Send us an Email
Check Gift Card Balance
Take a picture of the of the back of the card (clearly showing the card number)
Email us to process the transaction at a later time to merchantsupport@synergyworld.com
Include the total amount of the sale, your restaurant name, your name and phone number.
02
Restart your VeriFone
​
Restart your VeriFone
Unplug Ethernet Cable
Unplug Power Cable
Wait 20 seconds
Plug Back ethernet Cable to ETH port
Plug back Power
Select Synergy Gift Card - F3
Try transaction again!
03
Use your
Virtual Terminal
​
Redeem a gift card
Check a gift card balance
Void a gift card transaction
​
If you do not have access to your Virtual Terminal please contact us.
04
Chat with Us
​
Send us a message online
Chat is located on the bottom right
of this page.
​
05
Call Us
​
You can call us at 858-569-8842
We will help you over the phone.
​